Privacy Policy

Last updated: 12 May 2026

Who we are

Couples Resolve ("we", "us") operates this directory of UK couples coaches. We are the data controller for the personal data you share with us. Contact: hello@couplesresolve.com.

What we collect

  • Account data (couples & coaches): email address, display name, password hash.
  • Coach profile data: name, photo, biography, qualifications, region, city, contact email, website, price, format, specialisms.
  • Favourites: which coach profiles you've saved (visible only to you).
  • Technical data: standard server logs (IP address, browser type, time of request) for security and abuse prevention.

We do not see, store, or have access to anything you discuss with a coach. Communication and sessions happen between you and the coach directly.

Why we use it (lawful basis)

  • Contract: to operate your account and list coach profiles.
  • Legitimate interest: to keep the service safe, prevent fraud, and improve the product.
  • Consent: for any optional marketing emails (you can withdraw at any time).

Who we share it with

Approved coach profiles (name, photo, bio, location, specialisms, contact details) are publicly visible on this site — that's the point of a directory. Account passwords and email addresses of couples are never shown publicly.

We use trusted infrastructure providers (cloud hosting and database) who act as data processors on our behalf. We don't sell your data. We don't share it with advertisers.

How long we keep it

Active accounts: as long as you use the service. Closed accounts: deleted within 30 days of your request, except where we are legally required to retain records (e.g. accounting).

Your rights

Under UK GDPR you can: access your data, correct it, delete it, object to processing, restrict processing, and request portability. Email us at hello@couplesresolve.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use essential cookies only — for keeping you signed in. We don't use advertising or third-party analytics cookies.